Faith House
23-24 Lovat Lane
London EC3R 8EB

alternative text alternative text alternative text alternative text alternative text alternative text alternative text alternative text alternative text



Please complete the following form

* Please enter the text that appears below
Login: Please enter your credentials
Register as a new user

* Please enter the text that appears below
Password reminder service
Simple Loan/Mortgage Repayment Calculator

Home  About Us Loans & Mortgages Personal Banking Business Banking Bank Services i-bank Service Information

Customer Care Services

'We care and we listen....'

We are dedicated to listen to your concerns and your feedback, and most of all we want to help to resolve any issues you have.

Our aim is to keep our customers content with their banking services and to treat everyone as an individual.

We fully support the Financial Conduct Authority principle to Treat Customers Fairly and our commitment to you can be found here Treating our Customers fairly mission statement (click here)

If you have a problem or you are not happy with any element of our products or service, we would be grateful if you could give us the opportunity to resolve your query. 

Our Complaints Procedure

To help us resolve your complaint, we will need the following information:

  • Your full name and address
  • Your account number
  • A daytime telephone number and your preferred contact times
  • Details of what you are concerned about

You can inform us of your complaint:

                                                        In writing: Banking Services Manager
                                                                             Reliance Bank Limited
                                                                             Faith House
                                                                             23-24 Lovat Lane
                                                                             EC3R 8EB

                                                       Phone:        020 7398 5400

                                                        or                 +4420 7398 5400 (from outside the UK).

We promise to do everything we can within our ability to resolve your complaint.

If we can resolve the complaint to your satisfaction within three business days after the date the complaint is made,  we will write to you with confirmation.

If we need more time to complete our investigation, we will:

  • Let you know who will be dealing with your complaint
  • Provide you with a reference number
  • Keep you regularly updated with our progress

We are required to write within eight weeks after receipt of your complaint with a final response, which will provide you with our decision, the reason for that decision and, where appropriate, what redress or remedial action you are entitled to.

In the unlikely event you are still unsatisfied with our response, you may be able to refer your complaint to the Financial Ombudsman Service. 

The Financial Ombudsman Service

An independent service dealing with individual complaints that consumers and financial businesses haven’t been able to resolve themselves

You can contact them:

                                                  In writing:  The Financial Ombudsman Service
                                                                         South Quay Plaza
                                                                        183 Marsh Wall
                                                                         E14 9SR

                                                  Email: –

                                                  Phone:         0800 0 234 567 free for people phoning from a ‘land line’ (for example at home)

                                                  or                   0300 123 9 123 free for mobile phone users who pay a monthly subscription

Further details about the Financial Ombudsman Service will be given with our final decision letter.


Click here to view the Customer TCF Statement

Documents can be viewed using Adobe Reader


Document Name

File Size (KB)

Customer Care Brochure

361 KB


Fixed Rate Mortgage
Home Rate Mortgage
Personal Bank Loans
Standard Variable Rate
Tracker Rate
Personal Banking

Cash ISA
Current Account
Current A/c Switch
Customer Services
Interest Rates
Kids & Teenagers
Savings Accounts
Business Banking

Business Accounts
Charity Accounts
Current A/c Switch
Customer Services
Fees & Charges
Interest Rates
Bank Services

Fees & Charges
Foreign Services
Proving Identity
Visa Debit Cards


i-Bank Service

i-bank Login
i-bank Support
i-bank Security


View Larger Map

For security, Please ensure that you are always on this domain or when using our banking services. If you suspect that you are on a 'fake' domain, please contact Reliance Bank on 020 7398 5400.

Reliance Bank Limited. All rights reserved.
Reliance Bank Limited, Faith House, 23-24 Lovat Lane, London EC3R 8EB. Telephone: 020 7398 5400 Fax:  020 7398 5401
Reliance Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registration no. 68835.
Best viewed with Google Chrome, IE10 or Safari Browser : broadband 512 or better, website design by Sure Productions UK