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We care and we listen....
We are dedicated to listen to your concerns
and your feedback, and most of all we want to help to resolve any issues
you have.
Our aim is to keep our customers content with their banking services and
to treat everyone as an individual.
We fully support the Financial Services Authority principle to Treat
Customers Fairly and our commitment to you can be found here Treating
our Customers fairly mission statement (click
here)
If you have a problem or you are not happy with any element of our
products or service, we would be grateful if you could give us the
opportunity to resolve your query.
Our complaints procedure
How to complain
To help us resolve your complaint, we will need the following
information:
- Your full name and address
- Your
account number
- A daytime telephone number and your
preferred contact times
- Details of what you are
concerned about
You can inform us of your complaint by:
Telephoning our Customer Service Department immediately on 020 7398 5400
or from outside the UK on +4420 7398 5400.
(Telephone lines open form 8.30am to 4.15pm Mon –Thurs, & 10.00am to
4.15pm on Fridays)
Writing to: Banking Services Manager
Reliance Bank Limited
Faith House
23-24 Lovat Lane
London
EC3R 8EB
Emailing:
Info@reliancebankltd.com |
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We
promise to do everything we can within our ability to resolve your
complaint, and we will aim to respond to you within five working
days.
If we need more time to complete our investigation, we will:
- Let you know who will be dealing with your complaint
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Provide you with a reference number
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Keep you regularly updated with our progress
In
the unlikely event you are still unsatisfied with our response, you
may be able to refer your complaint to the Financial Ombudsman
Service.
The Financial Ombudsman
Service
An independent service
dealing with individual complaints that consumers and financial
businesses haven’t been able to resolve themselves
How to contact them:
In writing: The Financial
Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Email:
complaint.info@financial–ombudsman.org.uk
Phone: 0800 0 234 567 free for people phoning from a ‘land line’
(for example at home)
or
0300 123 9 123 free for mobile phone users who pay a monthly
subscription
Further details about the Financial Ombudsman Service will be given
with our final decision letter.
Click here to view the Customer TCF Statement |
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Customer Care Services...'We care and we listen....'