'Treating Customers Fairly'
 

Committed to treating our customers fairly

At Reliance Bank, we are committed to offering our customers the highest possible standards of service across a range of competitive products.Treating our customers fairly is very important to us.

We will endeavour to look after your best interests and treat you fairly in all aspects of our dealings with you.

Our commitment to you

We will:

• Provide you with clear information about the products and services we offer, including fees and charges

• Ascertain your individual needs, preferences and circumstances when evaluating a lending application

• Only agree a mortgage or loan if we consider it is suitable for you and that you can afford the repayments

• Encourage you to ask if there’s something you don’t understand

• Give you access to a formal complaints procedure should you become unhappy with our service and ensure any complaint is dealt with swiftly, fairly and impartially

• Encourage staff to implement TCF in their day-to-day business activities

• Ensure staff are kept up to date with relevant training in relation to competence, data protection and other matters directly affecting the quality of service offered to our customers

How you can help us

To help us we ask you to:

• Let us know about changes that might affect your relationship with us, including changes of address, name and employment, particularly when this affects your ability to repay any lending you may have with us

• Let us know if there is any aspect of our products or services which we have discussed with you that you don’t understand

• Tell us if you think there are ways we can improve our service