Faith House
23-24 Lovat Lane
London EC3R 8EB

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We take your privacy seriously and will only use this information to contact you. None of the information sent via this form is stored on our servers or parsed onto 3rd party.

GDPR Compliance & Your Data Protection

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For full details of our Privacy Policy, see the relevant attachment at the bottom of this page

How we use your personal information

We at Reliance Bank want to make sure you’re in the know about how we use your information and how we treat your data.

1. Who is the Data Controller?

For the purpose of the General Data Protection Regulation (‘GDPR’), the data controller is, us, Reliance Bank Limited. We will only collect, process and store information about you that has been obtained in accordance with our Privacy Policy. By providing personal information to us or by visiting our website, you agree to the terms and conditions of this policy.

2. What information do we hold and where do we get it from?

We can hold the following information about you:

  • Personal information such as your full name, address, date of birth, place of birth, telephone numbers, email address, National Insurance number and country of residence
  • Copies of documents you supply to us to prove your identity
  • Data from publicly-available sources (such as Land Registry) when you have given your consent or where the information is made public as a matter of law
  • Credit reference information
  • Details of the accounts and products you hold and have previously held with Reliance Bank Limited
  • Details of transactions undertaken on your accounts
  • Details of when you contact us and when we contact you
  • Electronic data collected from you when you visit our website such as an IP Address (your IP Address is a number that is automatically assigned to the computer or device that you are using by your Internet Service Provider (ISP))
  • Footage from CCTV systems on our premises

This information is obtained through a variety of sources such as:

  • Your contact with Reliance Bank Limited, for example in applications, letters, emails, telephone calls and conversations in branch when you register an interest, apply or use our services
  • From your legal and/or financial representatives
  • From third party companies such as credit reference agencies (CRAs)
  • Your visit to our website

How we manage sensitive personal information

The General Data Protection Regulation (‘GDPR’) defines certain information as ‘sensitive’ (racial or ethnic origin, political opinions, religious beliefs, trade union membership, physical or mental health, sensory impairments, sexual life, criminal proceedings and offences). As a customer, there may be times when you give us sensitive information and we will only record this if you give us your explicit written consent.

3. Legal Basis for holding personal data

Reliance Bank Limited relies on the following lawful bases for processing personal data:

  • Processing is necessary for the performance of a contract with the data subject or to take steps to enter into a contract – for customers wishing to use our services and for staff employment contracts
  • Where your consent has been given – mainly in respect of marketing preferences
  • Processing is necessary for compliance with a legal obligation – for example, fraud and money laundering prevention
  • Legitimate interests - for example, security measures

 

4. How do we use it?

  • To confirm your identity
  • Opening and administering your accounts
  • Marketing and market research
  • General business purposes
  • Cookies & Website Analytics- please refer to the Cookies Policy at the bottom of this page.

 

5. Your Rights

Under GDPR, customers have certain rights in respect of their personal data. These are as follows:

  • The right to be informed – to be told what your data is being used for
  • The right of access – to be able to request copies of all data held on you
  • The right of rectification – to be able to amend any incorrect information
  • The right to erasure – to have your data removed from systems/storage (in certain circumstances, as detailed below)
  • The right to restrict processing – to prevent processing, i.e. with regards to marketing
  • The right to data portability – to be able to have data stored in a medium that is easily transferred to you or a third party
  • The right to object - When you object to the processing and there is no legitimate overriding interest for continuing the processing
  • Rights on automated decision making and profiling

Reasons for erasure of your data:

  • Data is no longer required for the purpose it was collected or otherwise processed by us
  • Where you withdraw your consent and no other legal ground permits the processing
  • Where you object to the processing and there are no overriding legitimate grounds for the processing
  • The personal data was unlawfully processed (i.e. otherwise in breach of the GDPR)
  • The personal data has to be erased in order to comply with a legal obligation

Where we store your personal data for statistical purposes, we may not be able to comply with such a request where it would likely impair such statistical purposes or where we require your personal data for compliance with a legal obligation or in connection with legal proceedings.

6. Sharing your details with other organisations

Occasionally we may need to share your personal information with other people or organisations but only where we are permitted to do so. We may pass your personal information to:

  • Any person or organisation where you have given us consent to do so
  • Anyone you appoint to administer or operate your account
  • Regulatory bodies including the Financial Ombudsman Service, The Financial Conduct Authority and the Prudential Regulation Authority
  • Our auditors
  • Any mortgage intermediary who introduced your mortgage application to us up to and including completion of your mortgage
  • Any individual or organisation that we contract or employ to provide goods or services to us. Examples of these include solicitors, valuers, debt recovery agents, outsourcing services (Cheque book & Paying in Book Printers for example), market research agencies, information technology providers, mailing houses and data management suppliers
  • Another organisation should we ever sell or transfer our business; or
  • Any other person or organisation if the law, public duty or our legitimate interests requires us to do so

Reliance Bank Limited does not share your personal information with other organisations for their own marketing purposes.

Credit checking

If you apply for personal lending, we will perform a search with a licensed credit reference agency. This may have implications on future creditworthiness for you and other members of your household.

Prevention of financial crime

We may share the information that you supply in your application with fraud prevention agencies and check the details against their records for similar applications made by you to other organisations. We and other organisations may access and use the information recorded by fraud prevention agencies to prevent fraud and money laundering.

7. Security of your information

If you provide us with your personal information, we will keep the information as long as it is necessary to comply with any statutory or legal obligations or for audit purposes. All information held by us is stored securely and kept confidential. For further information on how we keep your information secure and how you can protect your own information online please visit the section ‘Importance of Security’ on our website.

Communications with us may be monitored or recorded to improve the quality of our service and for your protection and security.

We will not send confidential information by email without your consent or unless you have chosen to communicate with us by email and we hold a specific indemnity for this purpose.

We may occasionally process your personal information outside of the UK. Under the GDPR, all countries outside of the EU MUST adhere to the GDPR whenever processing the personal data of an EU citizen.

8. How to get access to your information

Under the GDPR, you have the right to access your personal information held by Reliance Bank Limited. This is known as a ‘Data Subject Access Request’. There is no fee for this, however we reserve the right to charge a fee where requests are repetitive and/or require a greater degree of retrieval work.

To obtain your information, requests must be in writing either by letter or by completing the Subject Access Request form located at the bottom of this page.

Once completed, this can be sent either via email to sar@reliancebankltd.com or by post to our office address. We will reply to your request within 30 calendar days.

 

 

 

 


 


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Reliance Bank Limited. All rights reserved. Registered in England. Registration no. 68835.
YOUR HOME MAY BE AT RISK IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR ANY OTHER DEBT SECURED ON IT.
Reliance Bank Limited, Faith House, 23-24 Lovat Lane, London EC3R 8EB. Telephone: 020 7398 5400 Fax:  020 7398 5401
Reliance Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
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