Customer Support Representative

Customer Support Representative
9-month Fixed Term Contract
Central London
Salary Banding £22,000 – £25,000 (dependent on experience)
Hybrid working pattern
8.30am to 4.15 pm – Monday to Friday

Email your CV and covering letter to hr-admin@reliancebankltd.com

The closing date for the job application is: 14th April 2023

Role Profile
To assist in providing crucial administrative support for two key initiatives which are important to the bank’s operational excellence and performance.

Accountabilities
• Confident telephone manner and the ability to take high volume of calls whilst maintaining a high level of service
• Keep records of customer interactions, process customer accounts and file documents
• Ensuring all activities are carried out in full compliance with regulatory requirements and internal policies
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Gather customer feedback and share with Project Manager
• Escalation of complex customer queries and escalated customer complaints to the Project Manager

This list is not exhaustive, and you will be required to carry out other duties as necessary in the fulfilment of the role.

Email your CV and covering letter to: hr-admin@reliancebankltd.com

Closing Date: 14th April 2023
Short-listed applicants only will be contacted.
We are an Equal Opportunities Employer.