IT Infrastructure Engineer

IT Infrastructure Engineer

Full Time / 12 Months Fixed Term Contract
Central London/ Hybrid working pattern
Salary band: Dependent on experience

The role will be reporting into IT Manager. This role is based in the Bank’s City of London Office in accordance with the Bank’s hybrid working policy.

Role Profile

Primary job duties and responsibilities:

Oversight and Management
• Central point of contact for all IT logistics and issues, providing technical desktop support to users at 2nd level
• Supports and maintains core network, LAN’s and WAN’s and security infrastructure providing new on demand infrastructure solutions
• Champion of operational resilience
• Manages IT assets, licencing, and relevant suppliers
• Manages patching in compliance with cyber essentials standards
• Monitors and supports business continuity and disaster recovery
• Adheres to SYSC 8.1 & GDPR
• Maintenance of network diagrams, devices and tools and monitoring network usage.
• Line management and training of junior desktop Support engineer
• Embeds IT policies into network design
• Supports Audit Requests
• Supports technical project managers
• Oversees and embeds strong onboarding protocols and inter departmental coordination
• Lead external testing requests and documentary evidence
• Ensuring networks are protected from malware and viruses, identifying areas that might be under threat and areas where security can be improved
• Installing and maintaining firewalls, establishing, and maintaining company-wide access policies to the internet
• Maintaining the company’s phone system and working closely with the phone service provider to keep the lines active
• Dealing with bugs or system malfunctions.
• Day to day management of all 3rd party IT suppliers and contract expiry
• Management of the on-prem comms room, riser cabinets, IT equipment
• and systems that reside within the network.
• Maintaining a cyber essentials standard based IT asset register
• Maintaining a register of all licencing related to IT services, advising expiry in advance, and ensuring the service provider is renewing on time
• Managing the Joiner Mover and Leaver process, coordinating with key touch points within the organisation such as CTO, Operations, HR, line manager
• Assisting with IT process enhancement, documenting and cascading ongoing changes
• Ensuring all IT related changes follow the change management process and track adherence to policy
• Printer, Hardware, Software and Mobile Devices Support
• Key contact for closing IT audit findings and penetration test recommendations

Reporting and Control
• Periodic oversight and reporting of all metrics agreed in Operational and Service level agreements with service providers, producing security dashboards
• Performing analysis and collecting data to establish the potential for improvements within the communication network
• Assist with negotiating SLA and OLA’s with supplier, monitoring their execution
• Periodic performance management of agreed IT controls and reporting of results (Risk Control Self-Assessment)
• Maintaining system and folder access controls acting as a central hub for all changes
• Responsible for ensuring business continuity and disaster recovery plans are current
• Maintaining the IT risk register
• Coordinating with the Technical PMs to facilitate project completion
Essential Skills and Knowledge/ Qualification and Training

Technical Experience:

Network
• Fortinet Firewall
• AV tools
• DLP tools
• Meraki,
• Sophos,
• Unify Core,

Infrastructure
• Azure Active directory
• TeamViewer
• Data Storage
• Active Directory and Group Policies.
• VMware and vSphere.
• DNS Server
• Wireless comms

Business Applications
• Windows 10 pro
• Off
• Antivirus
• MS Office suite
• Teams
• AS400
• Visio
• Advanced excel
• Ticket Management platforms
• SharePoint
• VPN F-secure

General Experience:

• Data protection knowledge
• 3-5 years’ experience as first and or second level support in the banking industry with an excellent command of English
• Initiative-taker, with attention to detail and a strong team spirit
• Ideally experience of returning disaster recovery scenarios to BAU
• Excellent knowledge of software and hardware used in Banking
• Critical thinker who can offer creative solutions
• Competent trouble shooter who can document solutions
• Team worker with basic management skills
• Experience is setting up and managing business continuity protocols
• Fully conversant with RCSA and managing IT controls
• ISO27001 experience
• Cyber Essentials
• Desire to work in a charitable environment

Other Skills
• Technical documentation
• IT Policy review and implementation.
• Supplier management
• Asset inventory and management
• Level-1 and 2 user support
• Network design experience

Professional qualifications:
• Cyber Security Qualifications
• Cyber Essentials

Interpersonal skills:
• Self-starter, with attention to detail and a strong team spirit.
• Ability to be hands on and work in a small team
Good command of English, written and verbal

Benefits
• Holiday allowance –25 days (for a full year, prorated for the time in company) rising to 28 days after 5 years of service
• Buy and sell annual leave – up to 5 days per year
• Working hours 8.30-4.15
• Defined contribution pension scheme – minimum 3% employee contributions with 6 % from the employer and we will double your contribution up to 12%
• Health cash plan for yourself and dependent children (This benefit is offered once 6 months is completed within the company)
• Critical illness cover –£50,000 (This benefit is offered once 6 months is completed within the company)
• Death in service life cover 3 X basic salary (comes with pension)
• Perkbox employee benefits scheme – includes gym membership, online training, counselling, £50 Christmas voucher, discounts at major retailers and more
• Employee Recognition scheme – quarterly ‘STAR ‘awards for those going above and beyond
• Two day’s paid volunteering
• Travel season ticket loan – interest free loan (This benefit is offered once 6 months is completed within the company)
• Study support – fees paid, and 5 days’ study leave if you’re taking relevant professional qualifications
• Free fruit – doing our best to keep you healthy!
• Free tea and coffee
• Breakout / relaxation area with pool and table tennis

This list is not exhaustive, and you will be required to carry out other duties as necessary in the fulfilment of the role.

Email your CV and covering letter to: hr-admin@reliancebankltd.com

Closing Date: Friday 24th February 2023
Short-listed applicants only will be contacted
We are an Equal Opportunities Employer.