Accessibility

Ways we can help
We want to make banking accessible and so there are many ways we can help you with that. If you need us to adapt the way we communicate then there are ways we can do this. We can help by changing the font size in our emails and letters. Ask us for alternative formats and other features if you’re blind or partially sighted. If you are deaf, hard of hearing or have a speech impairment, we can help making banking easier.

Let us know about your individual needs and we can tailor our services to better support you.

We have tools to help you

We offer Braille, large print, coloured paper and audio CD statements free of charge. If you need one or more of these services, you can speak to a member of our customer experience team on 020 73985400.

How do we help our customers that have hearing difficulties over the phone.

Relay UK

Relay UK is a free service to help people communicate over the phone that have hearing difficulties or have speech impairment.

To use the Text Relay service dial 18001 followed by our telephone number which is 0207 398 5400. A relay assistant will join the call and will help type what we are saying and read your written responses to us.

This service is a regulated service and run by BT. Any calls you make are confidential and your data is secure. For more information and how to make and answer calls with Relay UK, you can visit the Relay UK website.