What are cookies?
General description of Cookies
The following paragraphs provide an explanation of typical cookies that exist on general websites:
Cookies which are essential for us to provide a product or service you have requested and to provide a secure online environment. Without these cookies we are unable to provide some products or services that you might request. Other ‘essential’ cookies keep our website secure. Even if you say “No” to cookies on this website we’ll continue to use these ‘essential’ cookies.
Essential cookies are used to deliver interactive services, such as online banking and product applications and maintain online security and protect against online fraud
Session or persistent cookies
Some cookies are session cookies. This means they’re deleted when you close your web browser (Internet Explorer, Firefox, Safari etc.). These are the cookies typically used when you log into a bank or make an online purchase. Other cookies are persistent which means they remain on your computer until they expire. This can be a fixed time after you have visited the website or a particular date. These cookies are used to remember information between visits to a website. For example, if you tell the BBC website to remember which weather forecast you want to see, it will use a cookie to remember that.
First or third party cookies
First party cookies are set by the site you’re visiting. In the example above, the cookie would be set by the BBC. They’re only read when you go back to the same site again.
Third party cookies are set by someone other than the site owner. These may be set by agencies that have placed adverts on a site you visit, by analytics programs that help site owners know how well their site is working and similar organisations. If you go to another site that uses the same advert provider, the cookie may be read again, and the advertising agency will be able to recognise that the same computer has visited this site too. This information is generally used by agencies to target adverts, so you’re more likely to see adverts for products you are interested in.
On our I-bank secure site, we use Token and SessionId cookies when you log in to view your account(s). Please see below for descriptions of these session cookies:
Token Session cookie
This cookie is used to prevent Cross-site request forgery (often abbreviated as CSRF) attacks of the website. CSRF attacks exploit the trust that a site has in a user’s browser.
SessionId Session cookie
This cookie allows the website to save user session state across different pages. For example, if a user has completed a survey, the website will remember that the user has done so and will not ask to complete it again when the user views another page on the website. This session cookie will be destroyed when you close your browser. This cookie is essential for our website to function.
If you refuse Token and SessionId cookies from this site, you won’t be able to access your I-bank account information.
These Token and SessionId cookies are only available on I-Bank and are not transferred to our general Reliance Bank website.
We use third party website analytics providers to monitor visitor traffic to our site and to supply website reporting and analytics. This gives us information about where our visitors come from (country), how long they choose to stay on the site and whether or not they are a returning visitor.
We use this information to enhance our website offering so we can give our users the best possible experience on the site, and to monitor the effectiveness of our marketing activities. However, this information is provided in anonymised, aggregate form only. It doesn’t enable you or your activity on our site to be individually identified.
The Reliance Bank Limited website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of our website. The information collected by Google Analytics helps us to understand how people use our website, It does not give us individually identifiable information about your interaction with the site. Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law or where such third parties process the information on Google’s behalf. Google will not associate your Internet Provider (IP) address with any other data held by Google. By using our website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
To find out more about the Google Analytics cookie and to reject or delete this cookie, you can visit the Google Privacy site at google.com/intl/en/privacypolicy.html
How can you control and delete cookies?
As the means by which you can do this varies from browser to browser, please follow the instructions provided by the specific browser you use (usually located under the ‘Help’, ‘Tools’ or ‘Edit’ function).
Reliance Bank does not use third party cookies, as we do not have advertising agencies advertising on our site.
Alternatively, an external resource is available at aboutcookies.org which provides comprehensive information about cookies and how to manage them to suit your preferences on a wide variety of browsers. You’ll also find details on how to delete cookies from your computer (including those from any visits to our website) as well as more general information about cookies. To find out how to do this on the browser of your mobile device, you’ll need to refer to your handset manual.
As mentioned above, some of our services require cookies in your browser to help protect your financial and personal information. If you choose to set your browser to disable cookies, you may not be able to access secure areas of our website (including our I-bank function).
Where can I get more information?