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Having payment difficulties?

30 Mar 2020

Having payment difficulties icon

We all know that life can throw all sorts of things at you – if you find that you are starting to worry about your money, it can be tough to acknowledge you have a problem. But you’re not alone - we are here to help you. The following tips and advice can help you towards staying on top of your finances. The sooner you let us know, the quicker we can look to help and get you back on track.

Coronavirus outbreak

If you are struggling with your financial commitments because of COVID-19 you may want to consider if the Bank could assist you. We are looking to assist affected customers on a case by case basis and we provide information on the following options in the following locations on our website:

Personal loan and overdraft support – read more on our Personal Current Account Summary page

Mortgage payment holidays – read more on our mortgages Summary page
Charity loan support – read more about 'Support during the coronavirus outbreak' on our Charity Loans page
Business loan support - read more about 'Support during the coronavirus outbreak' on our Business Loans page


Free independent help and advice

Re independent help and advice

You can get impartial and free advice to help you deal with your money worries from many independent organisations such as the following:

The Money Advice Service

The Money Advice Service was set up by the UK government and offers free and impartial money advice.
It can provide information to help you decide the best way to take things forward and keep your payments on track.
It also suggests organisations which provide debt management services or providers who can help you keep on top of your money.

Citizens Advice

Citizens Advice provides free, confidential, impartial information and advice on a wide range of debt and benefits issues face to face.
Check your local phone book or Yellow Pages for your nearest Citizens Advice.

PayPlan, Live Again

PayPlan offers free and confidential money advice that can help you to take back control of your finances.
They offer advice by phone, email and live chat making it quick and easy to access the advice you need.

National Debtline

National Debtline gives free debt advice by phone and online to people across the UK.
StepChange Debt Charity

StepChange Debt Charity is a registered charity that offers free, confidential advice and support to anyone who is worried about debt. Their free counselling and debt advice can help you get back in control of your money and move forward with your life.

UK Finance ' 2020 member Fscs The Power of Positive Business investing in Women
The Salvation Army

We are proud to be the bank of The Salvation Army International. Find out more about our shared history.