Our Performance

The financial year ended 31 March 2025 marked the first year of our refreshed four-year strategic plan, and we are pleased to report that the Bank delivered another year of strong performance. We achieved a profit before tax of £1.4 million enabling us to continue investing in the areas that underpin our provision of excellent customer service – our people, our systems, and our mission.

Our priorities remain clear to maintain an operationally-resilient bank that serves the evolving needs of our shareholder and the global Salvation Army community. This year, we significantly strengthened our risk management frameworks and expanded our investment in talent and capability across the Bank. During the year, we laid the groundwork for enhancing our digital infrastructure, initiating key projects that will be developed further in the years ahead.

The Bank’s capital and liquidity positions remain robust, providing a solid foundation for the execution of our strategic plan. We continue to measure our success not only through financial outcomes, but also through our social impact and the quality of service we provide to our customers. These pillars are central to our purpose and aligned with the mission of The Salvation Army worldwide.

As a trusted financial partner to more than 30 Salvation Army territories, and thousands of other customers, the Bank plays a vital role in supporting local communities, facilitating international transfers, and supporting operational needs through a comprehensive suite of banking services. We are proud to serve the global Salvation Army, UK charities and other ethically-aligned organisations, offering stability, security, and service excellence.

We remain grateful for the continued support of our shareholder, whose commitment enables us to pursue our medium-term objective of sustainable profitability while staying true to our mission of “Giving Money Meaning”