Payment difficulties

Having payment difficulties?

It’s 2020. If Coronavirus has taught us anything, it’s that life can throw all sorts of curveballs. When that happens, even the most prudent planners can find themselves facing money worries.

If you ever find that you are starting to worry about money, it can be tough to acknowledge you have a problem. But you’re not alone – and we are here to help you stay on top of your finances.

The sooner you let us know you are having financial difficulties, the quicker we can help and get you back on track. You can contact us on Telephone number 020 7398 5400.

Call us – we’re here to help

If you have already missed a payment or are worried about a future payment then please call us as soon as you can.

Mortgage contact number: 0207 398 5422, and select Option 2 – Existing Mortgage Enquiries

Our lines are open Monday to Friday, 8.30am to 4.15pm.

Overdraft or loan – 020 7398 5400

Our lines are open Monday to Friday, 8.30 am to 4.15pm.

To help us help you, please have the following details to hand when you call:

• Your account number(s)
• Details of your income
• Monthly spending details
• Details of payments you make to others

What to expect when you call

When you call, you’ll speak to a member of our friendly and discreet Mortgage Team  They help you by:

• Asking about your circumstances to find out what’s worrying you
• Exploring ways we may be able to help you
• Offering tips on where to get further help

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Independent help and advice

Here are some of the many organisations who can offer free and impartial advice to help you deal with money worries.

The Money Advice Service

Set up by the UK government, The Money Advice Service offers free and impartial money advice.

Citizens Advice

Citizens Advice provides free, confidential, impartial information and face-fo-face advice on a wide range of debt and benefits issues.

PayPlan

PayPlan offers free and confidential money advice by phone, email and live chat, designed to help you take back control of your finances.

National Debtline

National Debtline gives free debt advice by phone and online.

StepChange

StepChange is a registered charity that offers free, confidential advice and support to anyone who is worried about debt.