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Reliance Bank outperform high street banks for customer satisfaction 4 years in a row

Reliance Bank are extremely pleased to announce that the 2022 Charity Finance Banking Survey revealed that Reliance Bank achieved FIRST place overall for customer satisfaction, outperforming high street banks, as voted by our customers. We were rated in first place for the following categories:

• Relationship Manager
• Branch services
• Telephone Services
• Internet services
• Sector knowledge
• Interest Rates

Helping good people do great things with money
Reliance Bank has been at the forefront of social impact banking since 1890, when we were formed by William Booth the founder of The Salvation Army. Over the years we’ve worked with social impact businesses of all shapes and sizes. From them we have learnt to put compassionate customer service at the heart of what we do.

The power to change lives for the better
We know that money has the power to change lives. In the right hands, it can be a force for good. That’s why Reliance Bank prioritise business lending to organisations delivering positive social impact in the UK. We are also proud to provide residential mortgages across England and Wales. The bank offers a full range of simple and flexible mortgages for First Time buyers, home movers and customers who want to re-mortgage. In addition, we also offer Key Worker Mortgages and Shared Ownership Mortgages, which evidences our positive social impact.

Reliance Bank are proud of its shareholder The Salvation Army International who help people whose lives have been affected by emergencies, disasters, poverty and social inequality.

Paul Croucher, Chief Executive Officer for Reliance Bank commented: “I am delighted that the Bank has again won this accolade for the 4th year in a row. As a Bank that is uniquely owned by a Charity we know what’s important to the sector. We are continuously improving our customer service approach and will be investing in further product and technology innovations.”

Our Charity and Business Loan Services
We provide Charity and Business Loans and overdrafts to help support you. We prioritise our business lending to those organisations in the UK that deliver positive social impact. We can provide competitively priced loans and commercial mortgages on terms up to 25 years. We can lend for business expansion and working capital in the following sectors:
• Health and Social Care
• Social Housing
• Social Enterprises
• Education
• Faith Organisations; Churches, Religious Orders
• Charities
• Community, Arts, Heritage, Sports
• SME sectors

Here’s what we offer:
• Term loans and overdraft facilities
• Lending from £250k to £2.75m
• Repayment term up to 25 years with 5 year commitment
• Maximum of 65% loan to security value
• Tailored loan pricing on a case by case basis
• Simple application process and fast decisions
• Early indication of our appetite to lend
• Tailored solution to suit your unique requirements
• Branch Services – Our main office is located at Lovat Lane near Monument station in Central London and to make deposits businesses can use the counter services at any NatWest or RBS branch.

At Reliance Bank, we believe in building real relationships. Our Relationship Directors will review each case individually and establish how we can best support you. The Team each have over 20 years’ banking experience with specialisms including health and social care; social housing; education and faith organisations.

As a Bank we’ve supported social enterprises, businesses and charities for 132 years and we prioritise business lending to organisations that deliver positive social impact in the UK, so you’ll be joining a group of like-minded people.

To discuss your requirements contact one of our Relationship Directors by emailing us at: or call 0207 398 5400.

For more information on Reliance Bank Mortgages, please visit:

To discuss anything mortgage related, and to ask for the password to the RBL Intermediary pages email us at:

To register with us call our Mortgage Team on either of the numbers below:
020 7398 5421
020 7398 5422
020 7398 5423


The Salvation Army

We are proud to be the bank of The Salvation Army International. Find out more about our shared history.

We are proud to be the bank of The Salvation Army International. Find out more about our shared history.

Reliance Bank Limited,
Faith House,
23 - 24 Lovat Lane,

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Reliance Bank Limited. All rights reserved. Registered in England. Registration no. 68835.

Reliance Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Prudential Regulation Authority and the Financial Conduct Authority.

Financial Services Register number 204537. Member of the Financial Services Compensation Scheme (FSCS)

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